Online Payments: How to Submit a Payment back
Once you have linked an account to your Online Payment Portal, you can now make payments. Initially, payments are limited to $5,000. To make a payment above this amount, please follow our How To Make Payments Over $5,000 help article to verify.
Note: If you haven’t linked an account yet, please see our help article: Online Payments: How to Connect a Bank Account
One-Time Payment
You can make a manual payment each billing cycle.
Log in to your Online Client Portal (the myloanpanel.com URL found on your billing statement or supplied by your lender).
From the Dashboard page, click "Make payment" on your loan. If you have more than one loan, make sure to select the correct one.
By default, the next screen will give you the option to make a one-time payment.
Choose the payment date (today or a date in the future), the bank account you'd like the money to come out of, and the amount.
Accept the transaction fee if one is due
Click "Submit payment".
You will receive an email from info@downhomesolutions.com confirming your payment request and another email when your payment has been accepted or declined.
Note: there is only a small window of time to cancel a payment, typically within an hour. Once your payment has started processing, there is no way to cancel.
Recurring Payment
Schedule payments to come out of your bank account on a set day each month.
Note: This is an option enabled by your lender. If your lender has enabled recurring payments, you will see an option to "Make Recurring Payment" when you click “Make a Payment”
Log in to your Online Client Portal (the myloanpanel.com URL found on your billing statement or supplied by your lender)
From the Dashboard page, click "Make Payment" on your loan. If you have more than one loan, make sure to select the correct one.
On the next screen, choose the “Make Recurring Payment” option.
Select a “Recurring Payment Date“.
Note: These are defined by your lender. (e.g. “1st of the month”, “15th of the month”, etc.)Choose the bank account you'd like the money to come out of.
Enter the amount you want withdrawn from your account each month on the date you selected above.
Accept the transaction fee if one is due.
Click "Submit payment".
You will receive an email from info@downhomesolutions.com confirming your payment request, and another email when your payment has been accepted or declined. You will receive a reminder email 3 days before a recurring payment is drawn.
Note: there is only a small window of time to cancel a payment, typically within an hour. Once your payment has started processing, there is no way to cancel.
Editing or Canceling a One-Time Payment
To see the status of your online payments, click "View Loan" from the Dashboard.
Click "One-Time Payment" > "Payments History".
If your payment has not been drawn yet, you may click "Edit" or "Delete" to change or cancel the payment. You can edit or delete a scheduled payment up until 4 pm CT if your requested payment processing date. Changes may not be made after that.
If you have questions about a payment, please contact your lender directly. You can find their contact information on the top of any page while logged in to your Online Portal
Editing or Canceling a Recurring Payment
To see the status of your online payments, click "View Loan" from the Dashboard.
Click "Recurring Payments" > "Recurring Payment List".
Here, you may edit, delete, or disable/enable future occurrences of a payment.
If your payment has not been drawn yet, you may click "Edit" or "Delete" to change or cancel the payment. You can edit or delete a scheduled payment up until 4 pm CT of your requested payment processing date. Changes may not be made after that.
Choosing to Disable a payment effectively pauses a recurring payment from processing until you come back to enable it again.
If you have questions about a payment, please contact your lender directly. You can find their contact information on the top of any page while logged in to your Online Portal.
Updated 11/28/2022