Online Client Portal: Registration and Navigating back

Overview


Welcome to your Online Client Portal, where you will be able to see your loan terms, payment history, billing statements, amortization schedule, payoff amount, and more. If there is more than one borrower on your loan, each of you can follow these steps to get access individually. 


Registering Your Online Client Portal Account


There are three ways to register for an account:


  1. Register from your billing statement.
  2. Register in-person or over the phone.
  3. Register from your lender's online portal site


1. Register from your billing statement:

Check your most recent billing statement for a registration website. If you do not see the following link, please contact your lender to enable for you.



Create your Online Portal Credentials 


  1. Go to the website on your billing statement to sign up. On the top, you will see your loan id number.

  2. Enter your name, email address, and set your password. Your password needs to be a minimum of 8 characters with mixed upper and lower case, at least one number, and at least one special character.


  3. You will also be asked for the last four digits of your SSN or EIN and the names of any other debtors on your loan.

    Note: Your lender will use this identifying information to confirm your identity. 

  4. Click to confirm the "I'm not a robot" CAPTCHA, follow the instructions that may pop up, and then click Register.


Click the Log in button and enter your credentials to login. 





2. Register in-person or over the phone:


Please contact your lender directly if you'd like them to set up your account for you.


Once your lender has setup an account for you, you will receive an email.  The process will then be similar to the above, but you will need to set a password.


Your password needs to be a minimum of 8 characters with mixed upper and lower case, at least one number, and at least one special character.


3. Register from your lender's online portal site


Navigate to your lender's online portal site and click the Sign Up button. 


On the next screen, fill out the form to create your login. You will use the details from your loan documents, so if there is any questions about your loan identifier, please contact your lender directly. 


Once you submit your information, your lender will need to manually confirm and approve your account. Once they have, you will receive an email letting you know. 




Navigating your Online Portal


While waiting for loan access from your lender, you will be able to log in, message with your lender, and update your contact information.


  1. To message securely with your lender, go to the Messages tab.
  2. To update your contact information, click on your name in the top right and click on Profile

    Note: If you change your email address on the Profile page, you will receive an email asking you to confirm the change. The new email address will be your new login username.

  3. If your lender has enabled payments on your account, you can begin to setup your bank accounts. See our article for more information: How to Connect a Bank Account.
  4. While waiting for your account to be approved by your lender, it will say "Pending approval". You will receive a second automated email from info@downhomesolutions.com when your lender has made a decision about your access - Approved, Denied, or Need More Information.

Once you’ve been approved, your screen will update to show you access to your loan.


Click View loan to see transactions, billing statements, amortization schedule, and payoff statements. Note: If your lender accepts payments through the portal, you will see an option to make payments.





(Updated 06/15/2023 -sd)