How to get help with my loan?

Your lender uses DownHome Solutions, a third-party loan servicing software, communicate with you about your loan. DownHome Solutions does not have information about your loans, so for all inquiries, please contact your lender directly!


Begin by creating an account! Please see our Creating Your User Account help article for instructions.

How to contact your lender

If you have already created an online account, you will find options to contact your lender here:

  1. While logged in, navigate to the Messages tab to send a secure message directly to your lender.
  2. Their contact information will also be found in the top right of your borrower portal.

Alternatively, you can check your most recent billing statement or original loan documents.